Face-to-face Communication Skills Workshop for Non-Clinical Roles in Primary Care

Suitable for all Non-Clinical roles in Primary Care acros Herefordshire and Worcestershire

This study morning is made up of the below two sessions:

1. Calm, Connect, Resolve: A Positive Approach to Conflict Resolution

2. Compassionate Conversations

Taking place on Friday the 12th of September from 09:00 - 12:15 (registration from 08:45)

Venue: 
St John's House Medical Centre, 299 Bromyard Road, Worcester, WR2 5FB

Calm, Connect, Resolve: A Positive Approach to Conflict Resolution:

• Understand why conflict occurs in general practice
• Recognise types of communication and behaviour patterns
• Learn key conflict resolution models to guide your approach
• Develop practical strategies to address conflict effectively
• Identify and signpost those affected by conflict to subsequent debriefing and support.

Compassionate Conversations:

Compassion is a core NHS value and evidence show improving consultation skills improves patient care. 

• Understand the importance of compassion.
• Learn techniques to improve consultations and compassion.
• Expand skills to aid communication with those bereaved, suicidal and patients with dementia.
• Promote and prioritise self- compassion.

Speakers for the Session: Dr Steph Manton, GP with a special interest in menopause and GP Multi-professional Educator and Dr Olwen Wright.

Please note there will be no refreshments provided, however there will be a mid session break, and you are welcome to bring your own refreshments.

For support and enquiries please email us at  traininghub@taurushealthcare.co.uk