Care Home Co-ordinator / Receptionist

Care Home Co-ordinator / Receptionist

Reference: HW-2187

Job responsibilities

1. Managing the email inbox dedicated to care homes.

2. Liaise with care home managers/carers regarding care.

3. Navigate care home patients to the appropriate clinician.

4. Arrange Proxy ordering for monthly medication.

5. Registering/deducting care home residents

6. Ensure annual care plans are completed and inputting information.

7. Organise care home vaccines and document vaccines.

8. Referrals for care home patients.

9. Organising MDT meetings and taking minutes.

10. Answer dedicated telephone line for care homes.

11. Deal with all general enquires and explain procedures and facilitate booking of appointments/telephone consultations.

12. Direct patients to the appropriate Healthcare Professional using Healthcare Navigation skills when booking telephone consultations and log patients requests onto EMIS ensuring we have most up to date telephone number.

Premises:

13. Ensure Work station is kept clean and tidy.

14. Deal with all general enquires and explain procedures and facilitate booking of appointments/telephone consultations.

15. Direct patients to the appropriate Healthcare Professional using Healthcare Navigation skills when booking telephone consultations and log patients requests onto EMIS ensuring we have most up to date telephone number.

16. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Weekly Hours - 33 per week

Working pattern

Monday - 08.30am-2.30pm

Tuesday - 08.30am-2.30pm

Wednesday - 08.30am-2.30pm

Thursday - 08.30am-1.00pm 2.00pm-6.30pm

Friday - 08.30am-2.30pm