PCN Care Coordinator

PCN Care Coordinator

Reference: HW-2121

Key Responsibilities:

Patient-Focused Care Coordination:

• Proactively identify and work with a cohort of patients to support their personalised care requirements.
• Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
• Develop and maintain personalised care and support plans based on individuals’ needs and what matters to them.
• Support patients in managing their conditions, answering queries, and navigating appointments.
• Ensure that patients have access to high-quality information to support informed choices about their care.
• Promote preventative healthcare and continuity of care.

Operational & Administrative Duties:

• Provide administrative and operational support to the PCN and coordinate city-wide services as needed.
• Process referrals, make appointments, and ensure appropriate triaging to relevant team members.
• Maintain accurate and up-to-date records on EMIS and other relevant systems.
• Liaise with internal and external stakeholders, including patients, families, clinicians, and allied professionals to ensure effective service delivery.
• Respond to enquiries in a professional, welcoming, and person-centred manner.
• Support the administrative planning and delivery of flu and COVID-19 vaccination campaigns.
• Provide admin support to vaccinators as required.

Health Inequalities & Patient Engagement:

• Support the PCN's efforts to reduce health inequalities by adopting a population health management approach.
• Contribute to the delivery of Core20PLUS5 priorities through targeted patient engagement.
• Encourage self-management and patient empowerment through education and access to appropriate resources.

Key Relationships:

• PCN Clinical Directors and Managers
• Practice Staff and Multidisciplinary Teams
• Community and Social Care Providers
• Patients and Carers
• Voluntary and Third Sector Organisations

Person Specification:

Essential:

• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Ability to work independently and as part of a team
• Proficient in digital tools and patient record systems (e.g., EMIS)
• Experience in a health or care coordination role
• Commitment to person-centred care

Desirable:

• Experience working in Primary Care or across multidisciplinary teams
• Knowledge of personalised care planning approaches
• Understanding of population health and health inequalities strategies